I hate being customer support

Take this email conversation for an example:

Says she is having error messages when sending

-----Original Message-----
From: Christopher Weldon
Sent: Tuesday, June 26, 2007 2:45 PM
To: <hidden>
Subject: Re: help

S wrote:
> > Chris --- K cannot send emails out of the network----S
> > 


I verified that she could. I sent myself emails from all of her 
addresses and they came through just fine. Can you please provide me 
some specifics of what error messages she is getting?

The situation is that the customer was having problems sending emails outside of their domain via Outlook. I went on-site and proceeded to verify that every single one of them could send emails out (by sending to my domain). K’s was one that I double checked.

So, when I ask for “specifics” and get a reply that says nothing about what I requested, I just want to double my rate for support and call it the “dumbass upcharge”.